Fees & Policies

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Our Boarding Philosophy

In pioneering the concept of social dog boarding over 24 years ago, our philosophy has been simple: Provide a clean, safe, well chaperoned environment in which to board dogs socially.

We believe that dogs, gregarious by nature, have excellent social skills and that the company of one another helps diminish the anxiety of boarding and being away from home. To see them together, either in playful moods or totally relaxed, or to see the friendships borne in our establishment is to understand the humanity of our concept. A wagging tail is what we’re all about; it’s our goal and our greatest reward.

Constant human touch and a homey environment are also fundamental to our boarding philosophy. With our staff of devoted animal lovers and the singular attention we give each pet, it’s natural that we get to know our boarders. The scratch behind the ear or the Eskimo kiss is an instinct we don’t have to coach.

We’re the first to tell you that our concept isn’t suitable for all dogs. However, for those with a neighborly disposition, you will find no better environment for both the physical and emotional care your pet deserves.

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Required Vaccinations (Dogs and Cats)

  • * Rabies
  • * Distemper / Parvo
  • * Bordatella * Rabies
  • * Feline Distemper
  • * Feline Leukemia Test (negative) and Vaccine if outdoor cat
  • Vaccinations should be faxed or brought in prior to drop off.

Fleas and Ticks

We do not accept pets with fleas or ticks. If needed, we can arrange to have our groomers bathe your pet with their special flea and tick preparation.

Reservations

We require reservations, especially during busy holiday weekends. You;ll find the reservation and check-in process quite convenient once your pet’s file has been established. Though staff is on hand 24-hours a day, we ask that you make your reservations during our normal store hours (8:00am to 8:00 pm) and that any cancellations be made at least two days prior to boarding.

On holidays only, the 48-hour cancellation policy must be adhered to or we will charge your credit card for the intended stay. We provide 1/2 day and full-day, daycare for those who would like to break the “home alone” monotony. We accept VISA, MasterCard and AMEX and require a valid credit card number on file. However, you may use any payment you choose.

Please note that we will apply a peak surcharge of $8 per night for boarding and $6 per day of daycare to the below listed prices. This will apply for November 22nd to 26th, and December 22nd to January 2nd.

Base Rates for Boarding

Small Dogs  ( < 25 lbs.)  $65
Large Dogs  ( > 25 lbs.)  $75
Cats  $45

Daycare for Dogs

Size Half Day
(6 hours or less)
Full Day
( up to 12 hours) 
Small Dogs $28 $40
Large Dogs $32 $45
10% off for multi-pets

Monthly Daycare for Dogs

Size 31 days M-F only
Small Dogs  $1025  $750
Large Dogs  $1155  $840

Discounts for Boarding

Length of Stay 1-4 nights 5-14 nights 15-21 nights > 22 nights
Single animals n/a 10% 15% 20%
Double animals 10% 15% 20% 30%
More than 3 animals 50% off on third pet

 

  • Multiple pets (2) start with 10% off from first night
  • 2 pets are charged with double dog discount and 50% off the third
  • Walks=$11 per walk and 2 for $20
  • Separation fee if requested is additional $10 per night
  • In an effort to keep the grooming schedules running smoothly all new grooming clients will be asked to give CC number.


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Drop Off and Pick Up Times

You may drop off your dog or cat beginning at 8:00 am. You may pick up until 8:00 pm. Any variation must be negotiated prior to boarding date and a small surcharge will be added to your bill. At midnight we close for the night.

We close from 4:00 pm – 5:00 pm for feeding and walking. We will not accept drop offs or pick ups during that hour. This is to insure the safety of your pet. Only the people you authorize will be permitted to pick up your pet.

  • Early (before 8 a.m.) drop off and pick up + $15.00 
  • Late drop off and pick up + $15.00 (8 p.m. to 10 p.m.) or + $25.00 (10 p.m. to 12 a.m.)
  • Additional Holiday Charge – $8.00 per night (typically applies across the holiday season) 

Transportation

Our Manhattan pet transportation service is provided to and from our Chelsea location. This is by advance appointment with prices typically starting at $12 for a one-way. 

 

Important Notice

Grooming cancellations made same day and no shows will be charged 50% of grooming price.